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About Ozan SuperApp
Please make sure you have an active internet connection and enough space on your device. If the problem persists after your checks, you can check the settings of the application market or contact us at info@ozan.com.
We are so glad to see you here! Please try uninstalling and reinstalling the application from your device, but if the problem persists, you can contact us at info@ozan.com.
Please make sure you have an active internet connection and the app update is complete. If the problem persists, you can contact us at info@ozan.com.
Please check your internet connection and try again, in case of continuing you can restart your device or check for updates in the app market or reinstall the app. If the problem persists, you can contact us at info@ozan.com.
Ozan Elektronik Para A.Ş. is a licensed institution authorized by the BDDK under the law numbered 6493 and has been serving under the supervision of the Central Bank of the Republic of Turkey since January 2020. You can access the list of electronic money institutions authorized by the CBRT here and see "Ozan Elektronik Para A.Ş.".
Opening an Account
You can open a TL, USD and EUR account with Ozan SuperApp. In the future, it will be added to Ozan SuperApp with other currency types. You can follow our social media accounts to be informed about the developments.
If you didn't get an error when creating your account, we'll assume your account was created successfully. However, if you are getting an error while logging in, you can contact us at info@ozan.com.
Anyone aged 13 and over can open an Ozan SuperApp account.
If you are a citizen of the Republic of Turkey, You can open an account instantly with your ID number and your phone number with Turkey area code. If you do not have an ID number, you can complete your membership with your passport number.
Topping Up
You can check the transaction through the bank you topped up. If your balance is not updated soon, please log out of the app and log back in. If you still cannot see the balance, you can contact us at info@ozan.com.
The balance you have topped up to your Ozan SuperApp account may be reflected in your account with a delay due to some problems. If you cannot view your balance even though it has been time since the top up order, we kindly ask you to contact us at info@ozan.com with your details.
Certainly! You can easily top up your Ozan SuperApp account via credit or debit card or ATM.
After choosing the bank from which you will transfer money to Ozan SuperApp account, you should pay attention to the IBAN, Recipient and Explanation information that you will see in detail on the screen. Please make sure that you write this information correctly and completely when sending money.
The maximum amount you can load from your own bank account to your Ozan SuperApp account at once is 19.900 ₺ per day, and the monthly limit is 750.000 ₺.
The money you have topped up into your account is immediately reflected in your Ozan SuperApp account. However, in rare cases, due to reasons not releated to us, the money may be shown in your account late. In this case, we kindly ask you to wait for a while, and if you still get the same error, send your problem to info@ozan.com. Don't worry, our team will deal with this matter as soon as possible.
The top up limit that you can make from a bank account that does not belong to you to Ozan SuperApp account is 50.000₺.
In the future, the "Automatic Payment Order" feature will be added to Ozan SuperApp. You can follow Ozan SuperApp from all social media accounts to be informed about the developments.
You can top up balance in TL, USD and EUR currency to Ozan SuperApp. Other currencies will be added to Ozan SuperApp in the future. Thus, you will be able to both open an account in different currencies and top up it as a balance.
When you top up the balance via bank, there is no deduction. If you want to top up your Ozan SuperApp account with a credit/debit card, 2% of the amount you top up will be deducted.
When Ozan first creates his SuperApp account, this limit is 1,250 TL. By transferring your account to SuperPlan for free, it is possible to increase it up to 19.900 ₺ for your credit card and debit card top-up transactions. 🚀
You can top up your Ozan SuperApp account from all banks.
Yes, you can install it. It is worth remembering: You can top up your Ozan SuperApp account with a maximum of 5 different credit/debit cards.
About Ozan SuperApp Account
We request you to forward this matter to info@ozan.com. Don't worry, our team will deal with this matter as soon as possible.
Anyone aged 13 and over can use Ozan SuperApp.
You can easily change your e-mail and phone information from Ozan SuperApp. If you have a different issue about your account information that you would like to receive support for, we ask you to forward it to info@ozan.com.
We request you to forward this matter to info@ozan.com. Don't worry, our team will deal with this matter as soon as possible.
As a financial institution, we are obliged to verify the validity of identity information as required by the laws we are affiliated with. The information in the membership transactions is collected both in accordance with the law and for the security of the transaction and is kept safely by Ozan Elektronik Para. If you wish, you can read our Privacy and Personal Data Policy.
You need to be a member to be included in the Ozan SuperApp world. Don't worry, you won't want to leave after you sign up.
Yes, you can use your passport number to become a user of Ozan SuperApp.
After pressing the "I forgot my password" button on the Ozan SuperApp login screen, you can re-set your password by entering the code you received on your phone in the relevant field.
To change your information, simply click on the profile field in the upper right corner of the Ozan SuperApp application.
First, make sure you have a strong signal and no restrictions that could prevent you from receiving SMS. If the problem persists, please contact us at info@ozan.com.
First of all, please check your Spam/Junk mailbox and make sure that the mail with the ozan.com extension is not caught in any filter. If you haven't received a confirmation e-mail even though there is no problem, you can contact us at info@ozan.com.
Money Transfer
When Ozan opens his SuperApp account, this limit is 1250₺. You can increase this limit up to 75,000₺ by verifying your account and switching to SuperPlan membership.
You can send money to your Ozan SuperApp account via digital bank channels. After clicking the "top up" button on the Ozan SuperApp home screen, you can access the relevant IBAN, recipient and explanation information by selecting the bank you want. You can complete the money loading process by typing the IBAN number defined in the IBAN section, Ozan Elektronik Para A.Ş.
It belongs to the Ozan SuperApp user you want to send money to, T.C. You can easily send money by choosing one of your ID number, phone or account number information.
Sending money from Ozan SuperApp to another Ozan SuperApp account is completely free!
For now, you can send money from Ozan SuperApp to another Ozan SuperApp account and easily transfer money to a bank account of your own.
You can send money from Ozan SuperApp to another Ozan SuperApp account 24/7. Money order and EFT transactions will be available on Ozan SuperApp soon.
We are sorry for the problem you are experiencing. We ask you to wait for a short time and if the problem persists, please contact us at info@ozan.com.
You can check your the status of your transactions by connecting your bank first If you see your transferm succeed in this area but the problem persists, you can contact us at info@ozan.com.
The completed money transfer process reaches the other party instantly by us. Therefore, we cannot reverse this transaction. If you have a technical problem, you can contact us at info@ozan.com.
We do not have any limits for sending money to your account.
You can make as many transfers as you want. For our fee limits, you can check our fees and limits page.
You can easily withdraw the money coming to your account from all ATMs with your SuperCard. For terms and detailed information (link) visit.
You can withdraw the amount in your main balance in Ozan SuperApp to your own bank account.
Security
We request you to forward this matter to info@ozan.com. Don't worry, our team will deal with this matter as soon as possible.
We are sorry to hear that. You will not be charged any fees because your account is open. That's why we'd love for you to stay with us. If you still want to close your account, you must click on the profile in the upper right corner of Ozan SuperApp's main screen and enter the “Account Information” screen. You can close your account instantly by clicking the "Close my user account" button at the bottom. If you have a problem with account closure, you can contact us via info@ozan.com.
Of course, you can easily transfer your balance between accounts before closing your account.
You can transfer between accounts by creating a new account with up-to-date information.
By logging into the Ozan SuperApp application as usual, you can log in again and activate your account when you enter the code to be transmitted to your phone.
As a financial payment institution, in accordance with the regulations on the Prevention of Laundering Proceeds of Crime and the Financing of Terrorism, we are obliged to keep the information available for inspection for 10 years, based on the condition that KVKK.
In accordance with our risk and compliance policies that protect both you and our company, your Ozan SuperApp account is suspended in accordance with the legislation we are subject to when the following situations occur. 1- Exceeding the reward usage quota in the user agreement; Our company has limited the use of rewards only to the account holder. 2- Failure to receive money from the bank account to Ozan SuperApp account and exceeding the fair progress limit of the balance from the use of the reward 3- Transferring rewards to Ozan SuperApp account from different people above the risk policy of the specified limit 4- Collecting the rewards earned from Ozan SuperApp in a single account "When the situations we have mentioned above occur, an investigation is initiated by our relevant teams about the account and the account is suspended, in accordance with our company policies." "All kinds of savings about the account belong to Ozan Elektronik Para in order to protect the rights of the account holder." If you have not performed any of these procedures, you can contact us again via info@ozan.com.
Ozan SuperCard
To activate your Ozan SuperCard, simply follow these steps. Login to your account > Click the Create SuperCard button from the SuperCard tab> Read the barcode on the back of your card into the application or enter the code >Enter the last 4 digits of your Ozan SuperCard into the app as your first password> Set your card password in the next step. You're ready!
To identify your SuperCard for your account, simply go to the SuperCard tab, click the 'Create/Register SuperCard' button and choose from the screen that opens.
After purchasing Ozan SuperCard, it is completely free to use. You won't pay any fees.
You can find the Ozan SuperCard in CarrefourSA, Teknosa and D&R stores. Also, you can order online on Trendyol, Hepsiburada, Çiçeksepeti, n11 and Gittigidiyor
Yes, you can top up or withdraw money from ATM's with your SuperCard.
In case your card is lost or stolen, you can deactivate your card by closing the 'Online Trancasctions' or you can easily delete card button on the application. Remember, this action is irreversible.
You can delete your card via the SuperCard tab or disable it for ATM and online transactions. Remember, if you delete your card, this action is irreversible.
You can buy as many cards as you want, but the maximum number of SuperCards you can define to the account is 5.

By accessing our website or mobile app, you agree to our Cookies Policy. This data is controlled by Ozan Elektronik Para for the purposes of the Data Protection Act 1998. Read our Privacy Policy for more information.

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