Please Read These Terms And Conditions Carefully Before Using This Site
These terms tell you the rules for using our website www.ozan.com (our site).
Click on the links below to go straight to more information on each area:
The following Terms and Conditions apply to the Ozan Visa debit card (“Card”) issued to You by Moorwand Limited (“Issuer”) and operated by Ozan Limited (“We”, “Us” or“Our”). The Card enables You to use the balance of Your Ozan e-money digital wallet(“Account”) to purchase goods and services online or at a point of sale and withdraw cash at relevant ATMs.
These Terms and Conditions apply to You, the Account holder (“You”, “Your”) when using Your Card and are in addition to the Ozan account terms and conditions applicable to Your Account (“Account Terms”). In the event of a conflict between these Terms and Conditions and the Account Terms, to the extent of the conflict, these Terms and Conditions shall prevail. By applying for or activating Your Card, You are agreeing to these Terms and Conditions.
Our site is operated by Ozan Limited (we or us). We are registered in England and Wales under company number 09561722 and have our registered office and main trading address at 9th Floor, The Shard, London Bridge Street, London, United Kingdom, SE1 9SG.
We are regulated by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations 2011 for the issuing of electronic money. We are included in the FCA’s registered of electronic money institution firms (Firm Registration Number 900482) which can be found on the FCA website. The FCA can be contacted at 25 The North Colonnade, London, E14 5HS or on telephone number (+44) (0)20 7066 1000.
To contact us, please contact customer services using the chat function, electronic telephone or via support@ozan.com on our site.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
These terms of use refer to the following additional terms, which also apply to your use of our site:
If you decide to open an Ozan Account and purchase electronic money, our Electronic Money Terms will apply.
We amend these terms from time to time. Every time you wish to use our site, please check these terms to
ensure you understand the terms that apply at that time. These terms were most recently updated on 16
November 2016
We may update and change our site from time to time to reflect changes to our products, our users’
needs and our business priorities. We will try to give you reasonable notice of any major changes.
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We
may suspend or withdraw or restrict the availability of all or any part of our site for business and
operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet
connection are aware of these terms of use and other applicable terms and conditions, and that they
comply with them.
If you choose, or you are provided with, a user identification code, password or any other piece of
information as part of our security procedures, you must treat such information as confidential. You
must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated
by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of
these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you
must promptly notify us using the customer chat function on our website.
We are the owner or the licensee of all intellectual property rights in our site, and in the material
published on it. Those works are protected by copyright laws and treaties around the world. All such
rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use
and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in
any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics
separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be
acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence
to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to
use our site will cease immediately and you must, at our option, return or destroy any copies of the
materials you have made.
The content on our site is provided for general information only. It is not intended to amount to advice
on which you should rely. You must obtain professional or specialist advice before taking, or refraining
from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations,
warranties or guarantees, whether express or implied, that the content on our site is accurate, complete
or up to date.
Where our site contains links to other sites and resources provided by third parties, these links are
provided for your information only. Such links should not be interpreted as approval by us of those
linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
This website may include information and materials uploaded by other users of the site, including to
bulletin boards and chat rooms. This information and these materials have not been verified or approved
by us. The views expressed by other users on our site do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us on
using the customer chat function.
Whether you are a consumer or a business user:
If you are a business user:
If you are a consumer user:
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with
other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and
indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage
we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain
all of your ownership rights in your content, but you are required to grant us and other users of our
site a limited licence to use, store and copy that content and to distribute and make it available to
third parties.
We also have the right to disclose your identity to any third party who is claiming that any content
posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or
of their right to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not
comply with the content standards set out in our Acceptable Use Policy.
You are solely responsible for securing and backing up your content.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to
access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other
material that is malicious or technologically harmful. You must not attempt to gain unauthorised access
to our site, the server on which our site is stored or any server, computer or database connected to our
site. You must not attack our site via a denial-of-service attack or a distributed denial-of service
attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act
1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate
with those authorities by disclosing your identity to them. In the event of such a breach, your right to
use our site will cease immediately.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our
reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or
endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other
than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in
our Acceptable Use Policy.
If you wish to link to or make any use of content on our site other than that set out above, please
contact us using the customer chat function on the website.
If you are a consumer, please note that these terms of use, their subject matter and their formation, are
governed by English law. You and we both agree that the courts of England and Wales will have exclusive
jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in
Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any
non-contractual disputes or claims) are governed by English law. We both agree to the exclusive
jurisdiction of the courts of England and Wales.
014631477 is an EU Registered trade mark of Ozan Limited. You are not permitted to use them without our
approval, unless they are part of material you are using as permitted under How you may use material on our site.
1.1 All Fees and Charges relating to the Card are detailed on the fees page of the Ozan Website. Fees will be deducted
from your Account balance.
1.2 If you make a transaction that requires one or more currency conversions, we will charge you a
foreign exchange fee which is displayed in the “Fees” page of the Ozan Website. Where
applicable, the exchange rate will be the wholesale rate applied by Visa and a percentage fee set by the
Us. Wholesale exchange rates happen immediately without notice to you.
2.1 You may apply for a physical Visa Card, or a one-time virtual Visa Card for YourAccount and each
shall constitute a ‘Card’ for the purpose of these Terms and Conditions. Certain Card types
may not be available to you. Please check YourAccount to see which Cards you can apply for.
2.2 The Card is a debit card that can only be used to spend the funds in yourAccount. It is not a credit
card, charge card or guarantee card and is not attached to a bank account.
2.3 You can apply for up to four (4) Cards for Your Account at any one time.
2.4 A virtual Card is issued immediately on approval of your application. We will endeavour to send
physical Cards to you within seven (7) days of approval,however, please be aware that in some instances
it can take longer for yourCard to arrive.
2.5 If you receive a physical Card you must sign the signature strip on the back of the Card as soon as
you receive it.
2.6 You will be asked to select a currency for Your Card from the currencies supported in your country of
registration (the “Card Currency”).
3.1 You can use Your physical Card with Your personal identification number(“PIN”) to withdraw
cash from ATMs and at bank counters (where the bank permits it) or to buy goods and services online or
at a point of sale. A withdrawal fee may apply to withdrawals (see Fee page of the Ozan Website).
3.2 When You use Your Card to pay for goods and services, You may need to enterYour unique PIN provided
by Us. Once Your PIN has been accepted the transaction or ATM withdrawal cannot be cancelled by Us.
3.3 Transactions are subject to limits and compliance with the Account Terms. You can view the limits
applicable to your Card in Your Account.
3.4 The one-time virtual Card is only valid for a limited period and can only be used for a single
transaction. The expiration date will be shown on the Card.
3.5 We may decline a transaction, place restrictions on your Card or apply special security procedures in
respect of transactions if:
3.6 Payments using Your Card for any transaction made in a currency other than supported currencies, will
be made using the Visa acceptance scheme. Any refunds for goods and services purchased with Your Card
will be made in accordance with the refund policy of the merchant. Once We receive the funds, We will
post the refund immediately.
3.7 All Card transactions you make will be initiated in the Card Currency You selected when applying for
your Card and will enable you to spend the corresponding currency balance in Your Account. If you
initiate a Card transaction, but Your Account does not have sufficient balance in the CardCurrency, we
will automatically convert funds in Your Account in other currencies into the Card Currency so you can
complete the transaction. If you do not have sufficient funds available in other currencies, the
transaction will be declined.
4.1 Keep Your PIN safe, by memorising it, never disclosing it to anyone, or letting anyone see You enter
it. We recommend You do not write it down. If You do write Your PIN down or disclose it to any other
individual, You may be held liable for any fraudulent transactions made using Your Card.
4.2 If You suspect that someone else knows Your PIN, change it as soon as possible. If You are not able
to do so, please contact Us immediately to discuss.
4.3 You should check recent transactions and monitor the transactions history ofYour Account. If You do
not recognise a transaction, then report it immediately(see Clause 6 below).
4.4 We reserve the right to require You to register for, and/or use enhanced online transaction security
systems for customer authentication, which may include a one-time password as well as Visa or other
third party authentication.
5.1 If Your physical Card is lost or stolen You must report it immediately by logging into your Account
and using the online facility or by calling our 24 hours support line +44 (0)20 3966 6864. We will take
immediate action to protect the funds in Your Account and cancel Your Card.
5.2 You can temporarily block the Card at any time by logging into your Account and using the
“freeze” functionality.
5.3 If there are sufficient funds in Your Account to cover the delivery fee (see Fees), We will issue a
new Card to Your current address within seven days.
6.1 For information on reporting transaction disputes please see the Account Terms.
6.2 If You believe that any of the transactions on Your Card were unauthorised or incorrectly posted to
Your Account, You must notify Ozan Customer Services as soon as You become aware but not later than 13
months of the date of the debit to Your Account. If the transaction is one where the exact amount of the
transaction was unknown at the time of authorisation (e.g. car hire or a hotel reservation) and the
transaction amount appears incorrect, You must notify Us within eight (8) weeks of the date of the debit
to Your Account.
6.3 Unless We have reason to suspect fraud by You, or that You have failed to comply with these Terms and
Conditions, or the Account Terms with intent or gross negligence We will refund the amount of the
unauthorised or incorrect transaction(s) as soon as practical.
6.4 Where You have made an authorised transaction but have a dispute with the merchant, We will require
You to provide written confirmation of the disputed transaction within 120 days of the transaction date.
The written confirmation should be sent to Ozan using the contact form. Alternatively, You can contact
Ozan Customer Services, in writing or by telephone, to request a form to complete. If
Ozan will re-deduct the amount of the transaction from Your Account plus, in the event of 6.4(ii) only,
You will be charged a fee of £20.00. Please note that any cash withdrawals will not be covered
under the Visa scheme regulations.
6.5 If Our investigations show that there have been unauthorised or incorrectly executed transactions on
Your Account then, provided that Your claim is made within the time limits specified in 6.2 You will not
be liable for such transactions.
7.1 If You change name, address or contact details such as telephone numbers oran e-mail address You must
notify Ozan within 14 days of the change.
7.2 It is also important to notify Ozan without delay of any changes to Your circumstances that may
affect the running of Your Account or Your Card, by contacting Customer Services (details below).
8.1 Providing you have sufficient funds in your account to pay the delivery fee, Physical Cards may be
automatically renewed unless you advise us 30 days in advance that you do not wish to receive a new
Card.
8.2 Unless stated otherwise, Your new Card will be on the same pricing plan as the expiring Card.
8.3 One-time virtual Cards will not be usable after the expiration date and a replacement Card will not
be issued to you.
8.4 We reserve the right, in our sole discretion not to issue a new Card.
9.1 Ozan and the Issuer are each independent data controllers of personal data provided to Us in
connection with Your Card. Information on how Ozan use and protect your personal data is available in
the Ozan Privacy Policy on www.Ozan.com. Information on
how your personal data is used by the Issuer is set out in this section 9.
9.2 We may use third parties to process personal data on Our behalf. Such third parties may include Our
creditors or potential transferees of Our rights and obligations under this agreement.
9.3 We will process and retain personal data in order to open and administer YourCard, to deal with any
enquiries You have about it and comply with ourRegulatory obligations. The types of personal data
processed are likely to include, inter alia name, address, date of birth, contact details, financial
information, employment details, device identifiers.
9.4 If We suspect that We have been given false or inaccurate information, We may record Our suspicion
together with any other relevant information.Decisions may be made by automated means.
9.5 If false or inaccurate information is provided and fraud is identified, We may pass details to Fraud
Prevention Agencies, including Cifas (“FPAs”).
9.6 Law enforcement agencies may access and use this information in order to detect, investigate and
prevent crime.
9.7 We and other organisations may also access and use this information to prevent fraud and money
laundering. When We and FPAs process Your personal data, we do so on the basis We have a legitimate
interest in preventing fraud, money laundering, and to verify identity. These processes are carried out
in order to protect Our business, Our customers, and to comply with regulatory requirements.
9.8 Please contact Customer Services, using the contact details below, if You want to receive details of
relevant FPAs and/or contact Our Data Protection Officer.
9.9 We and other organisations may access and use the information recorded byFPAs in other countries.
9.10 We may check all personal information given by You with FPAs and other organisations. For the
purpose of enabling use of your Card, We may also use information about any device, computer, network
and browser You use.
9.11 Personal data may also be transferred confidentially to other organisations within the
Issuer’s group of companies and to relevant third parties so that We can manage your Card.
9.12 You can also obtain any details of the information We hold about You and/or details of any other
person to whom We may pass Your information, by writing to Us. You have a legal right to these details
and, where applicable, to object to Us processing Your personal data and/or request that Your data is
corrected or erased.
9.13 We reserve the right to process data in countries outside the European Union,however We will ensure
adequate protection for personal data transferred to countries outside the European Union as required by
data protection legislation.
9.14 To facilitate the processing of payments, We may share Card Usage information with specified third
parties strictly in accordance with any nationally published Code of Conduct or similar, relating to the
receipt and dispersal of government benefits.
9.15 You have the right to:
English law applies to these Terms and Conditions and English courts will deal with any legal proceedings
between us. All communications relating to YourAccount will be in English.
11.1 If you are unhappy with the service provided under these Terms andConditions please contact Ozan
Customer Services so we can help you. If you wish to make a formal complaint, you can do so online, by
phone or in writing using the Ozan Contact details at the bottom of these Terms and Conditions.
11.2 If We are unable to resolve any complaint through Our internal complaints procedure available on the
Ozan website, and You are eligible, contact theFinancial Ombudsman Service at:
Address: Exchange Tower, London E14 9SR;
Telephone: 0800 023 4 567 (free from most landlines but charges may apply if using
a mobile phone),
Mobile Phone: 0300 123 9 123 (calls by mobile cost no more than a national rate
call to an 01 or 02 number);
E-mail: complaint.info@financial-ombudsman.org.uk
12.1 If something which We are not reasonably able to control, including but not limited to defects
relating to the Card or Account, stops or delays Us from doing something We are supposed to do under
these Terms and Conditions,We will not be responsible for any loss which You may suffer.
12.2 If You are affected by something which is Our fault or was in our reasonable control to prevent, We
will only be responsible for the financial loss actually debited from your Account and not for any other
loss whatsoever (for example, loss of reputation and indirect and consequential losses).
12.3 Provided You have not acted fraudulently or with gross negligence Your maximum liability for any
transactions or fees incurred on Your Card if someone else uses Your Card before You report it lost or
stolen will be £35.00.“Gross negligence” could include keeping Your PIN close to Your
Card, so that both are easy to use by a third party.
12.4 You will be responsible for
12.5 In the event that You do not use Your Card in accordance with these Terms and Conditions or We find
that You are using the Card fraudulently, We reserve the right to charge You for any reasonable costs
that We incur in taking action to stop You using this Card and to recover any monies owed as a result of
Your activities.
12.6 We accept no responsibility or liability for the goods or services that You purchase with Your Card
or for any product or service discounts arising from the purchase with Your Card.
12.7 We accept no responsibility or liability for a merchant refusing to accept YourCard or failing to
cancel an authorisation.
13.1 Except in exceptional circumstances, e.g. customer fraud or a security breach,We will give You 60
days’ notice of any material change to these Terms andConditions. Notice will be sent to the email
address registered to Your Account.Changes will be deemed to have been accepted unless You notify Us to
the contrary before the proposed date the change comes into effect. Rejection of any proposed changes
will amount to termination of these Terms andConditions and the cancellation of Your Card.
14.1 You have the right to withdraw from these Terms and Conditions and cancel Your Card:
14.2 We have the right to terminate this agreement and cancel a Card without cause by giving you 60 days
written notice.
14.3 The Card will automatically be cancelled if:
14.4 We may at any time and without notice suspend, restrict, block or cancel YourCard, or refuse to
issue or replace a Card for reasons relating to the following:
If We take any of the steps referred to in this Clause 14.4, We will notify You as soon as We can or are permitted to do so after We have taken these steps. We may ask You to stop using Your Card and return it to Us or destroy it. We will issue You with a replacement Card if after further investigations We believe that the relevant circumstances (as set out in Clause 14.4(ii)) no longer apply.
14.5 Subject to giving You 60 days’ notice We may i) assign the benefits and burden of these Terms and Conditions to another organisation at any time. IfWe do not hear from You prior to the expiry of the 60 days We will assume You are agreeable to the change.
Moorwand Limited is a company incorporated in the United Kingdom under registered number 08491211 with registered office at 30 St Mary Axe, London,England, EC3A 8BF. Moorwand Is authorised by the Financial Conduct Authority in the UK (registration number: 900709). Moorwand issues cards pursuant to a licence from Visa Europe Limited.
See the contact details on Our website www.moorwand.com.
Ozan Limited is a company incorporated in the United Kingdom under registered number 09561722, with registered office at 9th Floor, The Shard, London BridgeStreet, London, England, SE1 9SG. Ozan Limited is authorised by the FinancialConduct Authority (FRN 900482) under the Electronic Money Regulations 2011for the issuing of electronic money.
To contact Ozan Customer Service, please use the contact form on our website.